Help & FAQs

How is the quality of our pearls?

We select AAA-AAAA quality pearls directly from the pearl farms of the world's 6 most famous Country of pearl origin, to ensure the stability of quality. Cultured pearls, like natural pearls, are grown within live oysters. Each begins when a skilled technician surgically implants a host oyster with a shell bead and piece of mantle tissue. To protect itself, the oyster secretes a crystalline substance, called "nacre," over the irritant. Over time, the nacre layers build on one another, creating a surface that glows with a luster unique to true pearls. Artificial, or imitation, pearls, on the other hand, do not involve oysters in any way, but are manufactured from various chemicals and compounds. Even so, be aware that some imitation pearls are sold as "organic." One popular technique for producing artificial pearls involves dipping a glass bead many times into a fish-scale-and-lacquer substance. While the shine of most artificial pearls is primarily surface reflection, a cultured pearl emanates a deep three-dimensional glow that appears to come from within the pearl itself.


Why are pearls given two numbers to describe their size?

It's industry practice to measure cultured pearls in a necklace by range: 7.5-8.5 millimeters, or 8.5-9.5 millimeters, for example. This means that every pearl in the strand falls at or between the two sizes given. Note, however, that this practice does not apply to South Sea and Tahitian pearl necklaces, which are usually graduated in size.


Are white pearls the best?

When it comes to the color of pearls, white pearls are indeed the most valuable. Of course, there are two components which comprise the make of a pearl. They are the bodycolor and the overtone. The bodycolor of pearls with the most value are white. There is no mistaking this. These are the pearls that are found at finer jewelry stores such as Mikimoto or Tiffany & Co. Creamy pearls, according to the Gemological Institute of America (G.I.A.) are worth 40% less than white pearls. Always, always insist on a pure white bodycolor pearl and be sceptical before purchasing pearls that are yellowish or creamy. The overtone of a pearl is the color that overlies the bodycolor and can be either silver or rose. A consumer, therefore should be shopping for one of two possible choices to insure optimum value: (1) A white bodycolor pearl with rose overtones or (2) A white bodycolor pearl with silver overtones.


May I leave my pearls in a safety deposit box for years?

Please don't. Pearls contain small traces of water, so it's unwise to leave them in such a dry environment over very long periods. The conditions may cause the pearls' moisture to evaporate and cause them to lose luster. Pearls worn frequently retain their moisture by absorbing it from the air or from the wearer's body.


Pearls are so old-fashioned

Not so. Fashion magazines have recently featured cultured pearls as one of the top accessories complimenting today's styles.When worn properly, pearl jewellery exudes an air of refined professionalism. Pearls aren't as traditional as you would believe. Pearls are a timeless accessory that may make getting dressed for the day a pleasure. Genuine pearl accessories are a great way for women of any age to update their professional wardrobe. Whether or not you can wear a lot of pearl jewellery to the office will depend on the nature of your job. Consider your desired public persona, the nature of your work, and whether or not jewellery is required by your employer. There are pearls that will complement your clothing in any professional setting.


How do I care for my cultured pearls?

Because cultured pearls are relatively soft compared to other gemstones and precious metals, it's important to take special care of them to ensure they remain bright and beautiful for generations to come. Cosmetics, perfumes and hair sprays all contain chemicals that can dull the luster of pearls if exposed over extended periods of time. Acids in body oils and perspiration can damage pearls' lustre in the same way. So, we suggest wearing your pearls after applying makeup, perfume and hair spray, and then wipe their pearls afterward with a soft damp cloth to remove any harmful build-ups. Occasional washing with a mild soap is also recommended. Also, pearls should always be separated from hard jewelry items, whether metals or other gemstones, to prevent them from being scratched. It's best to keep pearls in a soft cloth pouch or a separately lined jewelry box. If you plan to wear your pearls several times a week, we recommend that you return for restringing once a year to avoid breakage. The strand must be knotted between each pearl, both to prevent the pearls from rubbing against each other, and to save them from all falling should a break occur. With proper attention and handling pearls will last for generations. But if continuously exposed to harmful products -- such as cosmetics or abrasive detergents -- pearls' luster can diminish. For this reason, light cleaning with a soft, damp cloth after each wearing is recommended, along with periodic deep cleaning by a professional jeweler.


What is Moissanite?

To be clear, the Moissanite is not a diamond imposter, it is in fact a very rare gemstone that rivals the diamond due to its refractive and hardness qualities. Moissanite share a lot of optical similarities to the diamond although they are chemically and compositionally different. In fact, Moissanite have a higher refractive index than diamonds do (more sparkle). Moissanite are incredibly strong and never change colour or lose their sparkle. They are also completely traceable, conflict-free and eco-friendly. Moissanites are so similar in appearance to diamonds that they make excellent substitutes. In most cases, no one would even know the difference unless you told them.


How long will it take to make my order?

Most of the items on our website are made to order, and require individual jewelry work by hand. Earrings, pendants, and rings must be cast and polished before any stones or pearls are set, and necklaces and bracelets are strung to order. Production time on each will vary, but generally will take 1-3 Working Days. After we finish your order, we will pack it carefully and ship out, usually it will take 5-8 Working Days to delivery. About the shipping time, please check our Shipping policy page.


How much is shipping?

We offer free shipping service to the following countries and regions: The United States, Canada, United Kingdom, Australia, Italy, Mexico, Germany, France, New Zealand, Singapore, Ireland, Japan, Belgium, Malaysia, Spain, Netherlands, Norway, Sweden, Austria, Greece, Finland, Denmark, Iceland, Hong Kong. More countries sales channels and shipping services are expanding.


Will I get an email confirmation with my order details?

Yes! We will send you an email including your order serial number as soon as your order is placed.


How can I check the status of my order?

There is a link in your email receipt that will take you to our store, where it will confirm that your order has shipped. We will enter tracking information once we are ready to ship your order. Also, you can browse our store's "Track Order" page for the status of your order, please have your tracking number ready.


How long will it take to receive my refund?

We will notify you via email when we have received your return package. All refunds have to be authorized by a manager, and will be issued within 3-5 days of receiving. Once a credit has been issued, it takes an additional 3-5 business days for your banking institution to apply the funds.


What payment methods are accepted?

We accept Paypal and all major credit cards including: Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.


My credit card has been charged successfully, but I have not received the order information.

Please don't worry, it may be caused by the payment delay of the credit card company, please contact us immediately for the fastest support.


What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To learn more about our return policy click here.